1. ORDER

When you order a bespoke sculpture you will be communicating directly with Marianne every step of the way

2. PAYMENTS

Once you have placed your order for a bespoke sculpture, a 50% deposit will be required to continue with the process. This non-refundable deposit ensures both parties are committed, with integrity.

Once the deposit has cleared, funds will be used to proceed with the process.

Calculations will be carried out for the total amount including:

• packaging – depends on quantity – internal/external dimensions
• courier/freight – depends on weight, dimensions, distance

The purchaser is responsible for all costs associated with shipping.

Payment must be made, in full and cleared, prior to shipping.

3. DELIVERING NATIONALLY AND INTERNATIONALLY

I go above and beyond to ensure that your sculptures arrive safely! All packing and handling is done by Marianne. Artwork is shipped both nationally/internationally and with equal planning and care. Your order will be linked with an associated/nominated freight provider.

Once your order has been shipped, you will receive email notification with tracking details. 

An estimated delivery date will be provided relative to shipping destination. 

4. DAMAGES

We hope that every purchase will reach you in a perfect condition but in the rare case damage occurs during shipping, please contact me immediately via email or phone.

It will be necessary to include as much information as you can about the issue and also provide some pictures that show any damage to the product as well as the external packaging. Please don’t destroy or throw away any product or packaging, even if it’s faulty, before you’ve spoken to me and agreed that doing so won’t affect any refund you may be entitled to.

I aim to respond to all enquiries within 24 hours and will let you know how best to proceed. Should you still require assistance after contacting me, please do contact me directly.

5. RETURNS

If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty.  The cost of return postage will be at your expense unless the goods are faulty 

6. what you can’t send back

Unfortunately, some items are non-cancellable and non-refundable:

• Anything that’s made to your specific requirements (ie: bespoke items, specially commissioned when you place an order), is personalised or otherwise can’t be resold due to a bespoke element

To avoid disappointment, please check whether an item is cancellable or non-cancellable before ordering. 3.